Meeting Your Needs

Upon your arrival at CHI, the Receptionist will conduct a brief consultation to determine your five element sign and ensure that you have the treatments best suited to your needs. Please advise our Receptionist if you are pregnant or have any health issues. Our Receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme if you are staying in the hotel for more than one day.

Preparing for Your Treatment

For ladies, no preparation is necessary. Turn up and enjoy! For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

What to Wear

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. Facial gowns are provided for facials. Comfortable underwear is provided for all other body treatments and massages. Do bring along your swimwear if you are going to use the spa facilities.

Privacy

Your privacy will be protected at all times. Your Therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Reservations

Advance booking prior to intended treatment time is recommended. Please call or visit us should you wish to discuss your personalised treatment.

Arrival Time

To make the most of your spa experience, please arrive at least 30 minutes before your appointment.

Late Arrivals

In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterward.

Spa Etiquette

To preserve the harmony within the spa, kindly turn off your mobile phone.

Minimum Age

To maintain a peaceful environment, children under 16 years are not permitted in the spa.

Cancellation

In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No shows or cancellations made within less than 12 hours notice will incur a 50% cancellation fee.

Your Comfort - Do Let us Know

Although we do our best to anticipate your needs, we appreciate that a spa is a very individual experience. Please let your Therapist know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. We appreciate your feedback and encourage you to kindly complete a Guest Questionnaire following your treatment.

Enjoy the Chi Spa Experience.